Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order can be changed until your package is shipped. To change your order, please contact our customer service team.
Sure, you can send the link or full name of the products to customer service to ask more pics.
We encourage people to use Bitcoin and Western Union, howeverwe process Paypal/Visa/MasterCards for limited times. If you did not find the option available,come back another time and pleasecontact customer service.
If your order is rejected, our customer service team will be happy to help you.
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee absolute privacy of customers. We do our best to ensure your confidentiality.
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.
We will add new products every week, and will add some unlisted products as soon as possible! Please feel free to contact our customer service via email to learn about specific items or brands.
Please contact us.
Whatsapp: +86 15578921132
If you need to swap an item
Returns and Exchanges
Yes, we provide a tracking number for every order without exception. However, please understand that the tracking number may not be available immediately after the package is handed over to the shipping agent. Additionally, once you receive the tracking number, it may take 1–2 business days for tracking information to appear online—especially if your package was shipped over the weekend.
No need to worry about tariffs anymore. We understand that tariffs can sometimes be a burden, but on Tianyunwatch.com, you don’t have to worry about additional tariff costs. We will handle all customs matters for you to ensure you incur no extra expenses. If any losses are caused by customs issues, please rest assured that we will bear all the losses.
The measures we take to ensure that no one has access to your ordered watch after the package leaves our office:
Outer Packaging: Upon opening the outer plastic bag, you will see a warning tape that says, “Please turn on your phone camera to ensure you have a complete record of the package inspection.” We recommend that you record the unboxing process on your camera to ensure the entire process is clearly visible. This provides you with extra protection in case any issues arise.
Watch Box Seal: We use a one-time tamper-proof seal at the opening of the watch box. If you see the “OPENED VOID” label before opening the box, it means the box has been opened by someone else. In this case, please contact us immediately to confirm the condition of the watch. We will quickly verify the situation and ensure that you are provided with the appropriate solution to avoid any misunderstandings or losses.
These measures are put in place to ensure that you receive your item intact and to give you peace of mind throughout the process. Your satisfaction is our priority, and we are committed to safeguarding your rights. If you encounter any issues during unboxing, please do not hesitate to contact us, and we will assist you promptly.
Please keep all items you received and contact us.
We recommend you contact us via WhatsApp.
WhatsApp can help you solve any problems efficiently.
At the same time, the email address to contact us is also available.
ypically, you can expect to receive your order within 5 to 20 business days after placing your order. Delivery time may vary depending on the shipping method and your shipping address.
We offer free worldwide shipping. However, if you prefer faster delivery, we also provide expedited shipping via FedEx (for the US) and DHL (for Europe), which come with an additional fee. For detailed costs and estimated delivery times, please refer to the checkout page.
You can find our in-stock-sales collection on the website. The products listed are those we have in stock. Once the purchase is completed, they can be shipped immediately.(The in-stock-sales collection can be delivered to the United States via FedEx in as fast as 5 days)
It’s hard to choose the best replica Rolex store since it’s an unregulated industry with plenty of bad actors. Rolex Expert will provide you a comprehensive guide to buying your first fake Rolex watch and getting the best experience. We will start with a list of things you should look for and consider.
Transparency
- The store should have detailed photos and videos of the watches in their catalog. The detailed product images should not be generic images from the official Rolex website, but clearly images of their own stock.
- The vendor should provide a clear Returns and Refunds policy.
- Contact information should be readily available!
Communication
- The store should have prompt and helpful customer service, preferably with a live chat. Rolex Expert provides support in WhatsApp available 24/7.
Expertise
- The vendor should have extensive knowledge of the industry, have detailed descriptions of the provided watches and their attributes, and have a with all the Rolex news, reviews, and useful information for the buyers. Our team is comprised of experts in the field who are ready to assist you with any questions, please don’t hesitate to contact our Customer Support with any information related to Rolex, we love talking about it!
Secure Payment
- The store should have a credit card/Paypal payment option since it provides additional safety to the transaction by allowing the buyer to “dispute” the transaction.
- Avoid sellers asking for unusual payment methods like wire transfers or gift cards.
Quality Control
The vendor should provide clear quality control photos and videos of the watch before shipping out, so the client can confirm or deny the item depending on its appearance. This is important since a lot of replica Rolex vendors offer low-quality watches that have visible differences, and because many websites are intermediaries they will not be able to provide quality control videos and therefore won’t be able to offer after-sale support, warranty, and returns.