- At TIANYUN, we understand that every timepiece you order is more than just an accessory — it’s a personal statement of style and distinction.
We take pride in delivering your watch safely, securely, and with the premium experience you expect when purchasing a luxury piece.
- Shipping Costs – Transparent & Accurate
- Shipping rates depend on your delivery location and the number of items in your order.
- To calculate your exact shipping cost:
- Add your desired watch to the cart.
- Proceed to checkout and enter your shipping address.
- The system will automatically calculate and display the final shipping cost before you complete your purchase.
- We guarantee no hidden fees — the amount displayed at checkout is the final shipping cost.
- Where We Deliver
- We offer worldwide shipping, ensuring watch collectors everywhere can access our curated collection.
- Whether you’re in the U.S. or overseas, your timepiece will be delivered directly to your address.
- Estimated Delivery Times
- Every order is handled with care, undergoing quality checks and verification to ensure each watch meets TIANYUN standards.
- Order Processing:
- Most watches are prepared, inspected, and shipped within 2–4 business days after the order is placed.
- Delivery Time:
- Domestic (U.S.): 7–12 business days after shipment
- International: 10–15 business days after shipment, depending on destination and customs clearance
- Note: Limited editions, high-demand pieces, or special-order items may require additional processing time. You will receive email updates with tracking details once your order is dispatched.
- Multiple Addresses
- We currently do not support sending items from a single order to multiple addresses.
- For deliveries to different locations, please place separate orders.
- PO Boxes & Military Addresses
- We can ship to PO Boxes and military APO/FPO addresses.
- Shipping times may vary depending on the exact destination.
- International Duties & Taxes (VAT)
- For international shipments:
- Orders are shipped DDU (Delivered Duty Unpaid).
- We do not collect VAT, customs duties, or additional fees at checkout.
- Any applicable taxes or customs fees are the responsibility of the recipient upon delivery.
- Customs requirements vary by country. We recommend checking with your local customs office before ordering.
- Our Commitment to Excellence
- At TIANYUN , we understand that the value of a timepiece lies not only in the watch itself but also in its safe delivery and integrity upon arrival. Every watch is processed through a stringent Quality Assurance (QA) protocol before it leaves our office:
- 1. Visual 10-Point QA and Documentation
- Prior to packaging, our team of experts conducts a multi-point inspection and documents the process with images to ensure perfect condition:
- Overall Condition Check: Ensuring there are no scratches, dents, or signs of wear.
- Functionality Verification: Confirming the movement’s accuracy, winding mechanism, and date/time functions are working correctly.
- Accessory Verification: Certifying the completeness and serial number matching (if applicable) of the original box, warranty cards, and accompanying paperwork.
- Transparency: Customers may request a Condition Check Report or the final images of their timepiece before it is sealed.
- 2. Tamper-Proof Secure Packaging
- We utilize the highest standard of packaging to be shock-proof, impact-resistant, and protected from any external interference:
- Double-Layer Packaging: The watch is placed securely in its original box, which is then housed within a robust outer shipping box with specialized foam padding and cushioning materials.
- Anti-Tamper Seal: The package is sealed using specialized security tape with clear warnings. Any interference with this seal is evidence that the package has been opened.
- 3. Fully Insured and Tracked Delivery
- To ensure complete peace of mind, every TIANYUN shipment is handled as follows:
- 100% Value Insurance: We fully insure the total value of the item against loss, damage, or theft during transit.
- Adult Signature Required: All orders require an adult signature upon delivery to confirm the safe and successful receipt of the package at the correct address.
- Our Goal: To ensure your timepiece arrives in pristine condition, reflecting the same level of care and exclusivity that defines the TIANYUN brand.
- Warranty Policy
- We guarantee the quality and durability of our products. Our warranty policy is designed to provide you with peace of mind:
- 1. Warranty Period
- All products are covered by a warranty for 12 months (1 year) starting from the date of successful delivery.
- 2. Scope of Warranty Coverage
- This warranty applies only to Manufacturing Defects and Material Faults arising under normal use conditions. Specifically, the warranty covers:
- Free repair or replacement of defective parts related to the movement, watch hands, or dial.
- 3. Warranty Exclusions
- The warranty does not cover the following circumstances:
- Natural wear and tear (e.g., strap/bracelet, casing, crystal, plating, or mechanical parts that wear down over time).
- Damage caused by accidents, misuse, or abuse of the product.
- Water damage (if the watch is not classified as water-resistant or if the crown/case back was not properly sealed).
- Loss, theft, or damage resulting from repair/interference by an unauthorized third party.
- 4. Warranty Claim Process
- To request warranty service, please contact our support department with the following:
- Order number and a detailed description of the issue.
- Proof of purchase and the Warranty Card/Accompanying Papers.
- Contact Us
- Email: [email protected]
- Phone: +86 15578921132